SOme times life rolls in like a steam roller and proceeds to kick your butt. Tell us more about the situation. I think you might believe the student, or at least partially. Why? Maybe we can up the rigor rate on your assignments. Small tweaks can go a long way.
As an Academic Coach I deal with this every day. Some times the hardest part is convincing a teacher that they are doing a good job, no matter what the students say.