Can you explain to me what a due process clerk is? I would make sure they all put a plan in place that has more checks and balances in it for the future so that the due process clerk has to get your signed signature or something so it makes it more work for her... I always like to create more paper work for the other person when they burn my butt . Just kidding... sort of. I really do think you need to tell them there needs to be something better in place to make sure you get the information.